25-point Website Usability Checklist
Want to know what visitors to your website are experiencing? It’s helpful to evaluate user experiences with usability studies or heuristic evaluations, but both require at least some investment of time and/or money. If you want quick insights on the cheap, consider using this simple 25-point usability checklist.
The checklist is a do-it-yourself solution for website evaluation. It lets you compare your website’s interface to industry-standard “rules of thumb” for usability. By seeing how your website stacks up against accepted principles, you will come away with a better understanding of its usability strengths and weaknesses.
Usability checklist topics
The checklist lets you evaluate 4 general aspects of your website.
Website visitors should clearly understand who you are and what you offer. At all times, visitors should know where they are within your website and where they can go.
The navigation is clear and identifiable as the obvious way to move between pages. Navigation serves website visitors best if it is consistent from page to page or sub-website to sub-website. Website visitors should be able to return to the WSU home page at any time by clicking the logo in the upper left corner. The “back” button should be clearly available on all pages.
Labels include category identifiers, naming conventions for buttons, website navigation, and links within content. Labels should always be concise. They should be written with terms that your website visitors would use. Every page title should relate to the labels found in content on that page. Link labels must clearly and accurately describe the content found by clicking them.
- Visual and information design
The content and design are clear, clean, and aesthetically pleasing. They must be based upon the WSU website brand. Layout is structured for maximum legibility and readability. Content and design are presented in a clear hierarchy that supports how people read on online.
The scale is designed to keep things as simple as possible by using 3 ratings:
- “good” = pass
- “fair” = conforms to the guideline in most places but needs some work
- “poor” = fail
Once you achieve a “good” rating for all 25 points, you can be reasonably confident that visitors will find what they need.
It is ideal if more than one person performs the review, since more people usually identify more issues. But even if you are the only one who uses the checklist, it is still worth the effort. The checklist will identify issues you have successfully addressed and uncover those you may have missed. Try it out!