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Get Help with your Website

Web Support Ticket

A web support ticket is the best option for access to a website, starting a new website, reporting a bug, or getting a shortened or link.

  • Editing access to a website
  • Creating a new website or lab website
  • Updating the theme to Web Design System
  • Requesting a new domain name
  • Launching a website
  • Shortening a website URL (
  • Accessing Google Analytics
  • Reporting a bug or issue
    (Note: Current Glitches)
  • Getting general help

Open Lab

Open Lab hours are held by the Web Communication team on Fridays from 9:30am to 11:00am.

All are welcome to attend.

At least one member of Web Communication will be available to answer questions and direct a discussion. We’re happy to cover anything related to our central services or web-related topic.

  • WordPress 
  • Spine theme
  • Web Design System theme
  • Plugins
  • Taxonomy
  • Search
  • Search Engine Optimization
  • Google Analytics
  • Digital Accessibility
  • Usability

Zoom Open Lab

Open Lab is currently through Zoom. Check the weekly Announcement blog post for up-to-date information and a Zoom link.


Get updates on announcements, Open Lab updates, training, and more by subscribing to our posts.

Subscribe to Web Communication

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Anyone with a email address can join WSU’s Web slack team.

To join our WSU Web Slack team, go to and select create an account link or go directly to

Active Channels

  • #general
    The #general channel is a good place to start. Even if you are not sure which channel to use. A majority of people are on this channel. All questions, comments, and resources are accepted and encouraged here.
  • #digital-accessibility
    All things for digital accessibility.
    Have a question? Ask it.
    Have a resource? Share it.
    We are here to support one another and make our digital content and technology accessible.
  • #random
    Drop in to say hi! #random is for randomness, non-work related randomness.

How to use Slack

Become familiar with Slack with this quick start guide from Slack.