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Get Help with your Website

Web Support Ticket

A web support ticket is the best option for access to a website, starting a new website, reporting a bug, or getting a shortened or link.

  • Editing access to a website
  • Creating a new website or lab website
  • Updating the theme to Web Design System
  • Requesting a new domain name
  • Launching a website
  • Shortening a website URL (
  • Accessing Google Analytics
  • Reporting a bug or issue
    (Note: Current Glitches)
  • Getting general help

Open Lab

Open Lab hours are held by the Web Communication team on Fridays from 9:30am to 11:00am.

All are welcome to attend.

At least one member of Web Communication will be available to answer questions and direct a discussion. We’re happy to cover anything related to our central services or web-related topic.

  • WordPress 
  • Spine theme
  • Web Design System theme
  • Plugins
  • Taxonomy
  • Search
  • Search Engine Optimization
  • Google Analytics
  • Web Accessibility
  • Usability

Zoom Open Lab

Open Lab is currently through Zoom. Check the weekly Announcement blog post for up to date information and Zoom link.


Get updates on announcements, Open Lab updates, training, and more by subscribing to our posts.

Subscribe to Web Communication

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Anyone with a email address can join WSU’s Web slack team.

To join our WSU Web Slack team, go to and click on the create an account link or go directly to

Active Channels

  • #general
    The #general channel is a good place to start. Even if you are not sure which channel to use. A majority of people are on this channel. All questions, comments and resources are accepted and encouraged here.
  • #web-accessibility
    All things for accessibility. Have a resource? Share it. Have a question? Ask it. We are here to support one another and make our websites and content accessible.
  • #random
    Drop in to say hi! #random is for randomness, non-work related randomness.

How to use Slack

Become familiar with Slack with this quick start guide from Slack.